Babboe has identified that with intensive use, hairline cracks may appear in the frame of the models shown. These cracks can lead to sagging of the frame, which may lead to serious injury. As a result, Babboe is launching a recall for the following models;
Customers are directed to stop using these bikes immediately.
In the UK, Raleigh UK, Babboe’s distribution partner, will manage the recall action. Babboe and Raleigh take their customers' safety very seriously and do not want them to be at risk. Therefore, we strongly advise you to follow the directive and stop using the Babboe City and Babboe Mini cargo bike models shown.
If you own a Babboe City, City-E, Mini and Mini-E please visit www.checkyourframe.co.uk to register your bike model using the frame number and leave your contact details so you can be contacted about the recall as soon as possible and appropriate redress.
If you cannot access the internet, please contact us using the information below and we will be able to assist you.
You can find the frame number of your cargo bike at the place indicated below. We realise these measures are inconvenient for you and sincerely apologise.
The frame number is located on the left side of the bottom bracket and/or on the sticker on the seat tube. Can't find the frame number? Then check HERE
The contact details for Babboe can be found here...
Customer Services Telephone Number - 01271 500 194
Email Address - [email protected]
The Electric Bike Shop are hear to help. If you have any questions please do not hesitate to contact us HERE
Please note - You must follow the correct procedure as defined above by Babboe. The Electric Bike Shop cannot administer the recall.
